FAQ

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Frequently asked questions

Where are you located?


We have 2 locations. The Sarasota Sports Club pool is located within Country Club of Sarasota at 3600 Torrey Pines Blvd. When you arrive at the gate, please give your name and let guard know that you are going to the pool for swim lessons. After passing through the gate, make a right at the stop sign and your first left into the Club parking lot. The pool is located to the left of the main building. The HealthFit pool is located at 5880 Rand Blvd. When you go in the main entrance, walk to your right, sign in at the front desk, and continue down the hall. The pool is at the end of the hall on your right.




How do I choose an appropriate class level for my child?


Private lessons are available for all ages. For kids ages 4M-36M: We typically suggest Little Fish classes for new swimmers under age 3, so as to avoid separation anxiety from parents and focus on learning swimming and safety foundations in a fun environment! For kids age 3 & up: Beginner 1 classes are for children with no previous lesson experience, or for those who may have apprehension or fear around the water or when placed in a new environment. Kids entering this class will not willingly submerge / put their face in the water. The curriculum is very similar to Beginner 2, but moves at a more conservative pace. Beginner 2 classes are for children who have had lessons in the past or have spent a large amount of time in the pool and have no fear or apprehension around the water. Begintermediate classes are for children who can swim/kick unassisted (can swim, take a breath, and continue swimming) and can retrieve objects from the bottom of the pool. This class builds on foundations and begins teaching freestyle. Intermediate 1 classes are for kids who may be familiar with swimming strokes but are looking to improve them. Emphasis is on teaching and fine tuning freestyle and backstroke. Children should be able to swim 25 yards unassisted freestyle before entering this class level. Intermediate 2 classes are for kids who have a grasp of both freestyle and backstroke and are ready to add breaststroke and butterfly into the mix!




How much are lessons?


Private lessons for kids are 20 minutes and cost is $35. Private lessons for adults are typically 30 minutes and cost is $52.50. Small group classes are $25 per class. Please note, all classes and lessons are perpetual and billed as a monthly tuition. If you sign up mid month, you will pay for the remaining lessons that month. Moving forward, we bill on the first of the month for the total number of classes/lessons in that month. We require 2 weeks notice to unenroll.




I just signed up for one class - why am I being billed more than $25?


All classes and lessons are perpetual and billed as a monthly tuition. If you sign up mid month, you will pay for the remaining lessons that month. Moving forward, we bill on the first of the month for the total number of classes/lessons in that month. We require 2 weeks notice to unenroll.




Do you have "sessions"?


No. Our lessons/classes are perpetual. We find that a set number of classes/lessons might be too many for a particular child and not enough for another child. Everyone learns at a different pace and has a different end goal. We do occasionally offer intensive sessions (8 lessons over the course of 2 weeks). Intensives are usually offered over the summer.




How often should my child attend lessons?


We recommend trying to come more than once per week if your child has any level of fear or apprehension around the water. Otherwise, it is up to you! Obviously increased exposure leads to faster results, however we understand that people have complicated schedules.




Do you offer discounts?


Yes! We offer a sibling discount of 10% - first child is charged full tuition, any additional children receive 10% off. We also offer a 20% multi class discount - second, third, fourth weekly classes are 20% off. *Multi class discount only applies if you are enrolled in an ongoing weekly lesson.




What happens if I miss a class/lesson?


We allow one makeup per month. Makeup tokens are automatically generated in the Parent Portal upon absence from a class. Tokens may be redeemed in exchange for a makeup class via the Parent Portal. Tokens expire 30 days after issuance, and may not be used toward your regular weekly class. We do not offer refunds for missed classes.




Do you travel to home pools?


No, but our sister company, Swimobile, does! Feel free to fill out the "Get Started" form at www.swimobile.com and someone will be in touch to set up lessons!




What should I bring to my child's lesson?


A swimsuit & towel! Goggles are optional, and sunscreen is recommended if your child is swimming outdoors. If your child is under 3 years old, we require 2 swim diapers - a reusable or disposable AND a Happy Nappy Swim Diaper cover. We sell reusable Finis swim diapers ($10) and Happy Nappys ($14) at the pool. You can also find Happy Nappys on Amazon.




What happens if my child's class/lesson is canceled due to inclement weather or lightning?


It is the sole right of SwimSRQ to cancel lessons due to inclement weather. We will make every effort to determine the status of lessons as early as possible in the day, based on available hourly forecasts. This being said, we will do our absolute best to notify you via text / e-mail of any cancellations due to weather with at least 30 minutes notice. If a class is cancelled due to lightning, we will issue makeup tokens that can be used toward another class.




It is raining - should I show up for lessons?


Yes. We swim in the rain (exceptions being torrential downpours). We cancel lessons when lightning is within 5 miles of the pool, but if you have not heard from us. you can assume that lessons are still taking place. If you are uncomfortable with your child swimming in the rain, you are welcome to miss the lesson and collect your monthly makeup token. If you would like to make sure that lessons are happening, feel free to call us at 941-404-5709.




Is the pool heated?


Yes! Our outdoor pool at Sarasota Sports Club is heated year round to approximately 88 degrees. The lap pool at HealthFit is heated to approximately 84 degrees, and the therapy pool (where Little Fish classes occur) is heated to 92 degrees.




Do you offer scholarships?


Yes! We partner with an amazing organization called Hope Floats that provides swim lesson scholarships based on need. To apply, visit the Hope Floats website here.





CONTACT

Phone: (02) 9748 3094

Email: admin@baselineprojects.com.au

12 Alban Street

Lidcombe NSW 2141

HOURS

Monday to Friday

08:00AM - 08:00PM

ABN 48 626 079 847

© 2020 by Baseline Projects

All Rights Reserved